Refund policy

Exchange Policy

Welcome to our Exchange Policy page! We strive to provide you with the best shopping experience. Please carefully read our policies to ensure a seamless process:

Exchange Policy

• Size Issues: If you face any issue regarding the product size, you can request an exchange within 7 days of receiving your order.
• Delivery Costs for Exchanges:
  • If the correct article and size were sent as per your order, the customer will cover the delivery charges for the exchange.
  • If we made a mistake in sending the wrong article or size, we will cover the delivery cost for the exchange.
• Please Note: We do not offer refunds. We only offer exchanges, and no returns are accepted.

How to Exchange

To initiate an exchange:

1. Take a clear picture of the article you received.
2. Send the picture, along with your order number (received in your email), to our WhatsApp at +971551272098 or email Info@elegantweave.shop.
3. Mention the article and size you want to exchange with.

Our team will review your request and guide you through the next steps.

For any further assistance, please feel free to contact our support team. We are here to help!